Executive Insight: Root Cost Analysis


Software-intensive systems are complex and expensive things. They frequently involve extended supply chains, and the specialist nature of software development often tempts customers to extend that supply chain still further by outsourcing supplier management, as well as the technical production skills such as coding and testing.

You can’t manage what you can’t measure. So how does the executive team measure the effectiveness of today’s technology-intensive business systems? How good is your organizational supply chain at delivering the outcomes your business or public service needs? How efficient is it? Is there waste in the system you can eliminate without impacting quality and service levels?

SMS know-how helps you gather the evidence to make informed decisions about ICT spending, investment and performance.

   

Connect your investments to planned business outcomes

SMS works with business executives and with IT teams and suppliers to realize the potential savings revealed by objective analysis of current performance levels. We help you build capability and knowledge capital, empowering good people to deliver value to your business.

Build your sustainable future on our know-how.

   

Symptomatic Diagnostic

SMS has been studying and researching the causes of poor performance in software intensive systems for over a decade. As a result, we are able to rapidly assess how effective your organizational supply chain is at delivering the outcomes your business or public service needs. This can be combined with a traditional benchmark of performance and/or capability assessment to give a comprehensive baseline.
   
The Diagnostic is a short investigation by a specialist in software-intensive business systems improvement which will tell you:

          How does your organization score on a 5-point scale of effectiveness?
          Do your business initiatives achieve their strategic goals?
          Do your projects comply with budgets and schedules?
          How predictable are the outcomes of business projects?
          Do you deliver what you promise your customers?

Does your organization have a shared corporate focus on the vital few things that matter?

          Are your executive, creative and customer-facing teams pulling in the same direction?
          Does your organization have the capability to deliver the results it needs to survive and grow?

How does your organization score on the four essential ingredients of effectiveness?

          Is there effective leadership at all levels?
          Are support and operational services organized to deliver maximum value?
          Are decisions always based on evidence?
          Is there an optimal match between technical solutions and your business needs and circumstances?

How sustainable is your business?

          Can your business flex and respond to changing market conditions?
          Can your business exploit technological developments effectively?
          Can your business attract and retain key expertise?
          How effectively does your organization manage and grow its knowledge capital?